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Your Account Data and How We Handle It

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and play in our lobby.

Account data collectionPayment record handlingUser rights and accessContact paths for changesRetention and deletion
tbajee 38com Your Account Data and How We Handle It
DATA PRACTICES

How We Protect and Use Your Information

We secure account data with encryption during transmission and storage, restrict internal access to personnel who need it to run payments and verify withdrawals, and log every access event for audit purposes. Cookies help us keep you logged in and remember your game preferences; you can disable non-essential cookies in your browser, though some features may require session cookies to function. We share transaction details with bKash, Nagad and Rocket only to complete deposits and withdrawals, and with game studios to load your balance and track session results.

Encryption and Access Control

Personal data moves over SSL connections and sits in access-controlled databases. Support agents see only the account fields they need to answer your question, and payment records are encrypted at rest so that even if storage media were compromised, wallet…

Cookie Usage

We set session cookies to maintain your login across pages, functional cookies to remember language and currency choices, and optional analytics cookies to understand which lobby sections visitors use most.

Third-Party Sharing

Payment processors receive your wallet number and transaction amount when you deposit or withdraw. Game providers receive your session ID and balance snapshot to run the game; they do not receive your mobile number or email.

Retention and Deletion

We keep account records while your account is active and for a compliance retention period after closure, typically aligned with financial record-keeping requirements.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what personal information we hold, update your mobile number or payment wallet, or request account deletion, our support team handles privacy inquiries every day. Use any of the contact methods below, mention that your request is about data privacy, and we will respond with the steps and timeline for your request.

Live Chat Open the chat widget in the account dashboard and tell the agent you need privacy assistance. Live chat runs daily and connects you to a support representative who can verify your identity and process data requests or forward them to…
Email Support Send your data request to our support email address from the registered email on your account. Include your account username and mobile number so we can confirm your identity.
Account Settings Log in and navigate to account settings to update your contact details, change your preferred payment wallet or review recent login sessions.

Common Data and Privacy Questions

We collect your mobile number, date of birth, chosen username and password, and the payment wallet you plan to use for deposits. During your first withdrawal we may ask for an ID scan to verify your identity and prevent fraud, following standard financial-service practices.

We share wallet numbers only with the payment processor that handles the deposit or withdrawal transaction. Game studios and other third parties do not see your wallet details; they receive only a session ID and balance figure to run the game or service you requested.

Yes. Contact support via live chat or email and request a data export. We will verify your identity and send you a copy of your account profile, transaction history and any support tickets you opened, typically within a few business days.

We retain transaction logs and account data for a compliance period after closure, usually aligned with financial record-keeping rules. Personal identifiers are anonymised once the retention period ends. Contact support if you want details on the specific timeline for your account.

We use session cookies to keep you logged in, functional cookies to remember language and currency, and optional analytics cookies to track which lobby sections are popular. You can disable analytics cookies in your browser without breaking core features, but session and functional cookies are required for the site to work.

Contact our support team through live chat or email, state that you want your account deleted, and confirm your identity with your username and mobile number. We will close the account, anonymise personal identifiers and confirm completion within the timeline allowed by Bangladesh data-protection practices.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.